Help
Support
Need a hand with FaceSeek? Email us and a member of our team will get back to you.
Contact us
Include the email address on your FaceSeek account so we can locate it and help you faster.
Common questions
How does FaceSeek find my photos?
You upload a photo, and FaceSeek compares the face against publicly accessible images on the web. It then ranks the closest visual matches and shows the source platform for each result.
What is a Deep Search?
A Deep Search casts a wider net than a Normal Search. It can take longer and uses a Deep Search credit, but searches more broadly across publicly accessible web sources.
What happens to the photo I upload?
Your photo is used to run the search you request. It is not sold or used to build a face database for other parties.
Does FaceSeek look at private accounts?
No. Results come only from publicly accessible pages. FaceSeek does not access private albums or content behind a login.
Why did my search return no matches?
A clear, well-lit, front-facing photo gives the best results. If the face is small, turned away, heavily obscured, or not publicly indexed, there may be no matches to show.
How do I delete a scan or my account?
Delete individual searches from your history. To permanently remove your account and its associated data, use Delete Account in the app or follow our account-deletion instructions.
How do I manage or cancel my subscription?
Subscriptions are billed by the App Store or Google Play. Manage or cancel a subscription from your store account settings. Deleting the app or your FaceSeek account does not automatically cancel store billing.