Help

Support

Need a hand with FaceSeek? Email us and a member of our team will get back to you.

Contact us

Include the email address on your FaceSeek account so we can locate it and help you faster.

support@faceseek.cc

Common questions

How does FaceSeek find my photos?

You upload a photo, and FaceSeek compares the face against publicly accessible images on the web. It then ranks the closest visual matches and shows the source platform for each result.

What is a Deep Search?

A Deep Search casts a wider net than a Normal Search. It can take longer and uses a Deep Search credit, but searches more broadly across publicly accessible web sources.

What happens to the photo I upload?

Your photo is used to run the search you request. It is not sold or used to build a face database for other parties.

Does FaceSeek look at private accounts?

No. Results come only from publicly accessible pages. FaceSeek does not access private albums or content behind a login.

Why did my search return no matches?

A clear, well-lit, front-facing photo gives the best results. If the face is small, turned away, heavily obscured, or not publicly indexed, there may be no matches to show.

How do I delete a scan or my account?

Delete individual searches from your history. To permanently remove your account and its associated data, use Delete Account in the app or follow our account-deletion instructions.

How do I manage or cancel my subscription?

Subscriptions are billed by the App Store or Google Play. Manage or cancel a subscription from your store account settings. Deleting the app or your FaceSeek account does not automatically cancel store billing.